Customer Privacy Policy

 

This privacy policy sets out how Sherburn Engineering Ltd uses and protects any information that you give Sherburn Engineering Ltd when you use our services.

Sherburn Engineering Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

Sherburn Engineering Ltd may change this policy from time to time by updating this document. If any changes are made, Sherburn Engineering Ltd will notify you via email.  Should you wish to read this document, the latest version will also be available upon request, or by visiting our website:

www.sherburnengineering.com/privacy-policy

This policy is effective from 01/04/2018.

 

What we collect

We may collect the following information;

  • full name
  • contact information including email address and telephone
  • demographic information such as your full address and postcode
  • aircraft details such as make and model
  • aircraft maintenance records (CAA Requirement)

 

What we do with your information

We require this information to understand you and your aircraft’s needs, to provide you with a better service, and in particular for the following reasons:

  • To inform you of upcoming required services or discuss any currently active services, this may be via Email or Telephone.
  • The Civil Aviation Authority requires aircraft maintenance records to remain on the premises for a minimum of 5 years.
  • We may use the information to improve our products and services.
  • To produce internal aircraft maintenance documentation that enables the execution of any requested service.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

Individual Rights and the GDPR

The General Data Protection Regulation (GDPR) aims to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

The GDPR includes the following rights for individuals:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.
  •  

For more information, please visit https://www.eugdpr.org/

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Indication on your agreement form of anything you do not wish to share with us.
  • If you have previously agreed to us using your personal information and wish to change this for any reason please contact us immediately.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). This is available upon request either by email, telephone or in person by visiting our office.

If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible, via any of the above methods. We will promptly correct any information found to be incorrect.

 

 

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